Shipping & Handling
The customer is responsible for any customs duties or taxes as a result of the legal regulations of their country. We recommend that you check with your local authorities prior to making an order.
Once your order has been packed and shipped, we are not responsible for any uncollected parcels due to entering an incomplete/wrong address or failed delivery attempts.
We are not liable for unanticipated delays, covid related or unrelated, due to weather conditions or customs clearance procedures.
In the case of missing or lost parcels, we advise that you contact your selected postal service and file a dispute. Once we receive confirmation from Aus Post we will process your refund if deemed applicable.
SHIPPING COSTS and TIMES
We currently offer:
- GUARANTEED NEXT DAY LOCAL DELIVERY (for orders over $100 AUD) offered for nearby Sydney metro customers at a cost of $10 AUD. Eligible orders will be offered this shipping option at checkout.
- Free Australia Post Standard shipping AUSTRALIA WIDE for orders over $80 AUD. Orders under $80 will be charged a $10.00 shipping fee at checkout.
- Please allow 3-8 business days for arrival.
- Free Australia Post Express shipping AUSTRALIA WIDE for orders over $100 AUD. Orders under $100 will be charged a $15.00 shipping fee at checkout.
- Please allow 1-3 business days for arrival.
- Free Australia Post Standard shipping for INTERNATIONAL orders over $100AUD. Orders under $100 will be charged a $15.00 shipping fee at checkout.
- Please refer to estimated international delivery times advised by Australia post
Please refer to our above shipping policy in the event of unexpected delays in shipping.
Please allow 1-3 business days to process your order.